{
  "count": 16,
  "faqs": [
    {
      "question": "Is my personal information secure?",
      "answer": "Yes, we use industry-standard encryption and secure payment gateways to protect your information.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "How can I contact customer support?",
      "answer": "You can reach us via email at theteam@raisedtoiletseat.eu.com or through our AI chat.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "Do I need an account to place an order?",
      "answer": "No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "When will I receive my refund?",
      "answer": "Refunds are processed within 24-48 hours after the returned item is received and inspected.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "How do I start a return?",
      "answer": "Visit our Returns Center https://gutterguards.net.nz/terms-conditions/returns-policy or contact customer support to initiate the process.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "What is your return policy?",
      "answer": "We offer a 15-day return window on most items. Products must be unused and in original packaging.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "How can I track my order?",
      "answer": "Once your order ships, you’ll receive a confirmation email with a tracking link.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "Can I modify or cancel my order after it's placed?",
      "answer": "Orders can only be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "How do I place an order?",
      "answer": "Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?",
      "answer": "If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@raisedtoiletseat.eu.com",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?",
      "answer": "Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "DO YOU HAVE A SHOP LOCATION?",
      "answer": "We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "DO I GET A RECEIPT FOR MY ORDER?",
      "answer": "You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?",
      "answer": "EUROPE: Free delivery, 5-7 days Other countries: Free delivery, 7-10 days OUR DELIVERY PARTNERS",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "WHAT CURRENCY ARE THE PRICES DISPLAYED IN?",
      "answer": "All of our prices are displayed in € Euro",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    },
    {
      "question": "WHICH PAYMENT METHODS ARE ACCEPTED?",
      "answer": "We accept credit and debit cards through Stripe, and PayPal. Those are the only two payment methods on this store.",
      "source": "general",
      "url": "https://raisedtoiletseat.eu.com/contact/"
    }
  ]
}